CONSUMER PROTECTION REDRESSAL COMMISSIONS& CONSUMER RIGHTS

In order to protect consumer rights the act talks about the establishment of three redressal mechanisms .1. District commission –Under section 28(1) mandates the state government to establish at least one district consumer dispute redressal commission in every district of the state .Limit –If your redressal value is 1crore or less than that then the consumer can approach the district commission.Jurisdiction –As per section 34(2) of the act a complaint can be filed at the District commission within whose local limits the opposite party have a branch or personally work for gain or ordinarily resides -Where the opposite party actually and voluntarily resides or carries on business or has branch than has to take the permission of District commission -if cause of action arises-the complainant resides or personally works for gainTime period- Within 21 days of getting the complaint the commission has a duty to either admit or reject the same. However it cannot do the same without having the first hearing.-Needs to presided by the president and one member atleast .Appeal – If a party is aggrieved by the order of the District commission then they may go for an appeal to the State commission within  45 days of receiving such order .If party was ordered by the District Commission to pay a certain amount than at least 50% of the amount must be paid before the state commission in order to hear the appeal.2. State Commission – The state government has been asked to establish  a state commission under section 42(1) of the Act .Constitution – 1 president and atleast 4 Members and maximum as members as required .Jurisdiction –According to section 47 of the Act it has jurisdiction to entertain -where the value of goods or services paid as consideration exceeds 1Crore but does not exceed 10Crores-Complaints where unfair contracts where the value of goods or services paid as consideration does not exceed 10Crore -Appeals against the order of District commission within the  state .-Where it feels that District commission has exercised a jurisdiction not vested in  law, or has failed to exercise a jurisdiction illegally or material irregularity -A bench must consist of a president and one member or member that deems fit -It has also the power to shift proceedings from one district commission to another under section 48.Appeals –If aggrieved by the decision the aggrieved party may prefer an appeal to the National commission within 30days of receiving the order from the state commission. If order had been made to pay a particular amount by the state commission than 50% of it must be paid to national commission to listen the appeal.3. National Commission –-under section 53(1) the central government is mandated to establish a national commission .Constitution- 1 president , Atleast 4 members and maximum as deems fit Jurisdiction –Under section 58 of the Act -Complaints where the value of goods or services paid as consideration exceeds 10Crore -Complaints against unfair contracts where the value exceeds 10crores-Appeals against the order of any state commission -Appeals against the order of central authority -To call for the records and pass appropriate orders if National commission feels that State commission was not vested with jurisdiction or has acted in the exercise of its jurisdiction illegally or with material irregularity .-It also has the right to review its cases suo moto or based on an application filed by one of the parties • Rights of the consumer that are recognised under this act –1.Right to safety-This right is the right to be protected against the marketing of goods and services which are hazardous to life and property of the consumers .2.Right to Information – Right of a consumer to be informed of the quality , quantity , potency , purity , standard and price of the goods and services being sold by the seller.3.Right to choose –It is defined as the right to be assured to have access to a variety of goods and services at competitive prices 4.Right to be heard –It is right to be heard and assured that consumers interest will be  heard at appropriate forums5.Right to seek Redressal –This right ensures that all the issues of the consumers are taken care of and justice is done with them .6. Right to consumer education-Right to have knowledge about all laws and policies related to consumers. Therefore steps to be taken create awareness among the consumers . Awareness programs have been organised by the government  such as “ jago grahak jago”

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